How to reach us
Email: [email protected]
Use this address for questions about this website only: editorial feedback, factual corrections, privacy requests, copyright notices and translation issues. There is no on-site inbox, live chat, phone line or ticket form. Messages that belong to Studio Wildcard, Snail Games, Valve, Steam, console support or a private server admin should go to those providers instead.
What to include
Helpful messages usually contain:
- The page URL or language edition concerned
- A short description of the request
- For corrections: the incorrect sentence, your proposed text and a checkable source
- Game edition (Survival Evolved / Ascended / mobile), platform and relevant server settings when the issue depends on them
- A reply address if it differs from the sender address
Do not send passwords, recovery codes, payment details, government ID scans or other sensitive identity documents. We do not need them to operate this guide.
Corrections workflow
The on-page correction control downloads a plain-text draft to your device. Downloading alone does not send anything to us. Attach or paste that draft into an email to submit the request. We use accepted corrections to update the published pages; research dates and source notes are revised when the underlying reference changes.
Privacy and copyright requests
For privacy requests, identify the email or information concerned and the action you want (access, correction or deletion). For copyright concerns, identify the work, the URL that displays it, your authority to act and a reply address. We handle material published on this site. We do not process official game refunds, account recovery or publisher licensing on behalf of right holders.
Response expectations
We read mail in English, Simplified Chinese and Traditional Chinese. Messages in Japanese or Spanish are welcome; replies may be slower or written in English when needed. We aim to acknowledge substantive requests when practical, but we do not promise a fixed reply window and may ignore spam, abuse or off-topic game-support demands.
Related pages
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